Refund Policy

At Pick A Ball, we are committed to sourcing the highest-quality pickleball gear. We stand behind the brands we work with and offer a warranty to ensure your satisfaction. Please read this Return and Refund policy carefully to understand the terms and conditions.

WARRANTY

For warranty claims handling, please note the following division for product management:

Six Zero: Warranty claims for Six Zero products are handled by Six Zero.

Engage: Warranty claims for Engage Pickleball products are handled by Engage Pickleball.

CRBN: Warranty claims for CRBN products are handled by CRBN.

Selkirk, Joola, Prokennex: Warranty claims for these brands are managed by Pick A Ball.

Details are as follows:

SIX ZERO

Warranty -Six Zero paddles

All paddles have a Limited 12-month structural warranty against manufacturer defects and workmanship of the paddle.
6 month limited warranty on core materials, deformation and delamination.
Valid for new paddles purchased from September 2023 onwards - prior to this date a 120-day core warranty applies).
Registration is required to be eligible for the warranty. Please register your paddle on this form. Paddle Registration – Six Zero
Warranty is non-transferable and only valid to the original purchaser.
Proof of purchase is required (bank & credit card statements can be used).
All paddles are inspected by our independent distribution contractor prior to shipping to customers. Any reported factory defects on arrival must be presented to Six Zero with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle).
SIX ZERO may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.
Warranty does not apply to replacement paddles.
If approved under warranty, we will aim to issue a replacement within 10 business days from arrival at our inspection facility.
Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date.

What is not covered by the warranty? - Six Zero paddles

Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials.
Protective Six Zero edge guard tape is recommended on edgeless infinity paddles. Edge damage on edgeless infinity paddles is not covered.
Use of paddle in temperatures below 40F or 5oC.
Any modifications made to the paddle after purchasing.
Fading of graphics and wear and tear of face materials.
Hitting other objects (other than the pickleball) such as the ground or other paddles or tennis balls.
Rattling that does not impact performance.
Used in commercial applications or rentals.
Paddles sold as demos and second grade blemished paddles.
Not being the original purchaser.
Buying from a non-authorized SIX ZERO dealer.
Paddles won as prizes or in give-aways.
Paddles purchased outside of Six Zero Website, with no proof of purchase from authorised retail partner.

Warranty Claim - Six Zero paddles

Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle serial number. Email returns@sixzeropickleball.com

You will receive an email response within 1 week (we do not have customer service working weekends). Allow 1-2 weeks for your return/warranty claim to be processed. If approved, we post replacement paddles once a week.

ENGAGE PICKLEBALL

Paddle Registration: All Engage Pickleball paddles must be registered to be eligible for the warranty policy.

Paddles should be registered within the first 30-days of purchase.
Warranty is non-transferable and only valid to the original purchaser.
Proof of purchase is required (bank & credit card statements can be used).
You must register your paddle (registration is required to have your paddle covered by our warranty policy).
Engage Pickleball Paddle, register by clicking here. Engage Registration Form

Submit a Warranty Claim:

To file a Warranty Claim, please click here.

Engage Sporting Claims Center

Warranty Policy:

Engage Pickleball paddles have a Limited Lifetime Warranty against manufacturer defects and workmanship for the life of the paddle.

However, please note that the following scenarios are not covered by the warranty: (If any of the below occurs, please still contact Engage Pickleball and they will see what they can do to take care of you)

Normal wear and tear, abuse and negligence.
Any modifications made to the paddle after purchasing.
Fading of graphics.
Hitting other objects (other than the pickleball) such as the ground or other paddles (this can weaken the paddle or loosen the trim).
Not being the original purchaser
Buying from a non authorized Engage dealer

Engage holds the sole discretion to determine whether a paddle is covered under our warranty and whether to replace or repair it.

Warranty Replacement Paddles:

If you submit a claim on a purchased paddle and the Engage team approves a warranty replacement paddle, the new warranty replacement paddle is not covered by our limited lifetime warranty. However, please still reach out to Engage if you have any issues with your warranty replacement paddle and the Engage team will be happy to work with you!

How long should a paddle last?

Paddles can last for varying durations, contingent upon the frequency of play. Some individuals like a new paddle every 6-8 months, others 1 year and some up to 3+ years. But as with anything, there are wear and tear components. The edge guard is a protective barrier that adds perimeter weighting (but from normal use will get scraped and eventually loosen from repeated contact with the ground) and need to be replaced. The grip is another item that over time, again depending on how often you play may need replacement. These latter points are considered wear & tear. Not a manufacturers defect.

At Engage Pickleball, we like to make things simple. If you have any questions or issues regarding your paddle, warranty or return policy, please contact them and their in-house team will be happy to assist.

Phone: +1 (407) 720-5749

Email: info@engagepickleball.com

CRBN

Registration: All registered CRBN paddles, bags, and glasses must be registered to be eligible for the warranty policy.

Register by clicking here

Warranty Registration - Airtable

Warranty Duration:

All registered CRBN paddles, bags, and glasses have a 1-YEAR WARRANTY against manufacturer defects and workmanship, starting from the date of receipt and the 365 days following. To be eligible for warranty coverage, you must register your paddle within the first 14 days of purchase.

Eligibility and Proof of Purchase:

The warranty is only valid for the original owner of the item when it was purchased in new condition and is non-transferable. You must provide proof of purchase for all warranty registrations, such as original receipts, bank statements, or credit card statements.

Warranty Evaluation:

CRBN will determine whether a paddle qualifies for warranty coverage. Replacement paddles assume the remaining warranty period of the original item.
Warranty Claims to be submitted by clicking here
CRBN Returns

Non-Covered:

The following situations and conditions are not covered by the warranty-

Normal wear and tear, abuse, or negligence.
Any modifications made to the paddle after purchase.
Fading of graphics on the paddle.
Excessive damage to the edge guard.
Impact with objects other than a pickleball, such as the ground or other paddles.
If you are not the original purchaser.
Purchases from non-authorized CRBN dealers, including Facebook groups, Craigslist, or other unauthorized sources.

Warranty Period Continuation:

If a paddle is replaced under warranty, the replacement assumes the remaining warranty period of the original item.

Selkirk, & Prokennex

Warranty Policy

6-Month Warranty:

We offer a 6-month warranty from the date of delivery.
This warranty covers manufacturing defects that occur during normal usage.

Warranty Exclusions:

Damages from improper use, normal wear and tear, negligence, misuse, or modifications made after purchase.
Paddles lost or stolen, faded graphics, worn grip tape, or wear and tear from regular play.
Use of the paddle in temperatures below 40°F or 5℃, or above 120°F or 50℃ (e.g., in a car).
Rattling noises (as they do not impact performance).
Paddles used in commercial applications or rentals, sold as demos, or as second-grade blemished paddles.
Paddle covers are not covered under warranty.

Contact Information:

Please contact us at pickaballsport@hotmail.com for warranty claims.

RETURNS

Return Period:

Items purchased from Pick A Ball must be received back at Pick A Ball within 30 calendar days from the original purchase date. The postmark date or the date a return authorization was initiated is irrelevant.

Condition of Returned Items:

Items that are returned and found damaged will not be eligible for a refund.
To be eligible for a return, the item must be in its original condition. This means it must be new, unused, and in its original packaging, including any tags. You’ll also need to provide the receipt or proof of purchase.
Hitting any ball with the paddle, scuffs on the edge guard, damage to the grip, or marks on the paddle surface qualify the paddle as used.
Any items that Pick A Ball deems as used are not eligible for return.

Shipping Costs:

Customers are responsible for all shipping costs incurred on returns.
Original shipping costs are nonrefundable.
You may choose to have your items returned to you by post after inspection at your own cost.

Eligibility:

To be eligible for a return, the item must have been purchased from Pick A Ball.
Being unaware of the return policy before purchase does not void these conditions.

Refund Process:

A refund will be issued once the item is received, evaluated, and will be subject to a 20% restocking fee. Alternatively, if a refund is not required, store credit equivalent to the purchase amount will be provided.

Contact Information:

Please contact us at pickaballsport@hotmail.com with any questions and to obtain a return form.

Note: Pick A Ball reserves the right to update or modify this Return and Refund Policy at any time. Please check our website or contact us for the most up-to-date information.

Thank you for choosing Pick A Ball for your pickleball needs. We appreciate your trust in our services and are dedicated to delivering the best quality and service to our valued customers.